Our Managed Services Unlimited plans are designed for the mid-size to large office and provide for more accurate technology budget forecasting. The rates are based on the technology you need supported, not the support hours. You pay one low flat rate each month no matter how many hours of support you’ve used. So it’s in both parties’ interests that we employ the most qualified professionals who can both help prevent problems and also resolve any unforeseen issues quickly and correctly.
New Orleans Technology Services provides a fresh approach to business IT consulting. Here are a few services provided for a fixed monthly rate:
- Proactive system maintenance including service packs and regular security and spam filtering updates for Windows, Linux, or Mac systems and related applications.
- 24/7 monitoring of internet connections, network devices, servers, backup systems, workstations and antivirus systems.
- Advice for all IT systems hardware and software purchases, including sourcing quotations from different suppliers where required by funders.
- Assisting with hardware warranty issues for all technology equipment even if it’s not purchased through us.
- IT systems advice by phone, email, remote connection and on-site. (might exclude detailed consultancy work)
- The free temporary use of loaner equipment to be used should any covered device become un-useable or need to be removed for repair.
- Use of our emergency backup internet access solution in the event of a prolonged service outage.
- Server and Client fully managed Anti-Virus and Malware prevention software.
- Cloud Server backups of all file systems stored on secure, redundant hardware in multiple locations.