Skills and Abilities:
Strong working knowledge of desktop and laptop functionality.
Superior customer service focus.
Excellent verbal, written and interpersonal communication skills. Clean, professional, polished and well maintained appearance.
Ability to present technical ideas in professional and user-friendly language.
Ability to learn and support new applications.
Excellent analytical, troubleshooting and problem-solving skills.
Strong organizational, project management, multi-tasking and task prioritization skills.
Self-motivated and self-directed with the ability to work with little supervision.
Ability to effectively prioritize and execute tasks in a dynamic environment.
Ability to conduct research into issues and products as required.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Ability to establish and maintain positive and effective working relationships with clients and employees.
Travel will be required.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting of heavy and moderately heavy objects, such as servers, computers and peripherals.
Essential Job Functions:
Fields telephone calls for technical support on a variety of technologies.
Installs equipment, software and peripherals for clients, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Manages repairs to equipment, software, and peripherals per company specifications, policies and procedures.
Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems and to provide technical assistance.
Assists end users with software and hardware training/instruction as needed.
Escalates critical issues through appropriate channels.
Provides remote support for end users at client locations.